How do you ship your products?
Which delivery methods do you use to dispatch?
We send all of our products to our customers via a courier or alternatively via Royal Mail - for smaller items. We aim to dispatch our items the same day/next day from when we receive the order, except for weekends when orders will be attended to first thing on Monday morning.
How long will I wait to receive my order?
Generally UK orders are dispatched the same day or the next day, with a one day delivery time. For other countries we say to generally allow from 5-7 days, depending on where you live. For further information, visit our Delivery page above.
For Pom Pom Shoe Clips, see individual product listing, as dispatch time varies.
What is your returns policy?
How long do I have to return my items to you?
Returns must be received within 14 calendar days of receiving your order. Please note that sale items are strictly non-returnable. Should you wish to return your order, please fill out the returns/exchanges form within the notes sent with your order. We would appreciate it if you stated the reason for your return. Should you wish to exchange your order for another item, please fill out the returns/exchanges form, stating clearly the item you would like in exchange. For more information, visit the Returns page above.
Do I have to pay for my returns postage?
If you are unhappy with your purchase due to sizing/preference purposes, then we do ask that you pay your return postage. However, in the unlikely event that your product is faulty, then we will of course be happy to credit you back for this cost.
Which Payment Methods Can I Use?
Can I use Paypal?
At this time, CLEO B does not accept Paypal payments.
Can I shop your website in another currency?
Currently, our website can only be viewed in Great British Pounds, however we accept payments worldwide.
Can I track the delivery of my order?
If we ship your order through Royal Mail, we would be happy to provide you with your tracking number.
When we ship through our courier, we will provide them with your email address details and they will notify you when your item is on it's way to you.