Terms & Conditions

Registered Office:

Cleo Barbour Limited
Estate Office
Bolesworth Castle
Registered In England and Wales

Company Number: 6298840
Email: info@cleob.com

Acceptance of Terms

Your use of the site cleob.com is subject exclusively to the following terms and conditions. The site is operated by Cleo Barbour Limited and our details are given above. Our V.A.T. number is 941 5344 31. You will not use the website and/or place an order unless you fully accept the terms and conditions and disclaimers contained in this notice. If you do not accept these terms and conditions in full, you do not have permission to access the contents of this website and must stop using the website immediately.

Your statutory rights shall remain unaffected by these terms and conditions, and except in accordance with these terms and conditions all purchases are non-exchangeable, non-refundable and non-transferable.


By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. Once you have placed an order and we have received it you will receive an automated email acknowledging the receipt ('confirmation of order'). This email shall contain all the information about your order, including price and estimated delivery date. You must immediately check all the details contained in the confirmation of order and you are advised to keep a printed copy of the order. You are able to correct any errors in your order up to the point at which you click 'submit' on your order. The contract between us will be formed at that point.

All products are subject to availability. In the event that your chosen product is out of stock we will inform you as soon as possible and a full refund will be offered. We shall have no other liability beyond that of refunding your payment.

If you are contracting as a consumer, you may cancel a contract at any time within 14 days of receiving the products. In this case, you will receive a full refund of the price paid. To cancel a contract, you must inform us in writing or by e-mail. You must also return the products to us immediately in the same condition in which you received them, and at your own cost and risk. Paragraph 5 below explains your obligations in more detail. We refuse to accept an order if you do not accept these terms and conditions upon purchase. It is possible that we may refuse to accept an order if there has been a pricing or product description error.

The colours and material finishes appearing on the website are as precise as possible. However, as precise colour representation depends on your personal computer screen, we are unable to guarantee the exact colour of the product upon delivery.


We will make refunds for returns within 30 days of the receipt of the unwanted products.

Shipping Information

For orders placed before 12 noon (on a working day) we will endeavour to ship on the same day of purchase. Orders placed after this time will be shipped the following working day. We cannot always guarantee that your order will be shipped within the stated timescale, however we will inform you as soon as we receive your order if there is a chance of delay. Please note, we can only ship to one delivery address per order.

Please be aware that all deliveries need to be signed for by someone on arrival so please provide a suitable shipping address where we can obtain a signature. We hold no liability for any delay in delivery of products ordered or any other matter to the extent that the delay is due to any event outside our reasonable control, including, but not limited to, acts of god, war, flood, fire, labour, disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
For further detailed information on shipping, international shipping, how to track down your delivery and returning products please see the main Shipping Info section.

Receiving Your Shoes/Refund Conditions

All purchased shoes must be tried on a carpeted surface before regular wear. At this point, if you are unhappy with the product you are eligible to return it (within 14 days). If any returned pair is damaged, scuffed, soiled or worn on the sole or any other areas, we may refuse to give a refund and will return the shoes to the customer. Shoes must be returned in their original undamaged shoe box with their shoe bag, as these are considered part of the product. Shoes that are returned without their box or shoe bag may not be accepted and may be sent back to the customer. If you claim that the product is defective, we will examine the returned product and notify you of you refund (if we agree that there is a defect) via e-mail within a reasonable period of time. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.


All prices displayed on the website are in UK sterling and are inclusive of V.A.T. UK V.A.T. will automatically be deducted from products shipped to non-EU countries. Prices in other currencies are approximate. It is always possible that, despite our best efforts, a product listed on our site may be incorrectly priced. If a product's correct price is less than our stated price we will charge the lower amount. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.


All copyright, trademarks, and all other intellectual property rights in the website and its contents (including the website design, text, graphics, and all software) are owned by or licensed to cleob.com, or otherwise used by cleob.com as permitted by law. In accessing the website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of cleo barbour limited. This excludes the downloading, printing or copying of pages of the website for personal, non-commercial home use only.

Changes to Website

Cleob.com reserves the right to change or remove the website or any part of the website without notice (permanently or temporarily) and cleob.com shall not be liable for any such change or removal. CLEO B reserves the right to make changes in these terms and conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such a change. CLEO B recommends that you check the terms and conditions regularly if you are continuing to use the website.
Links to and from Other Websites

Links to other websites on this website are provided solely for your convenience. We have not reviewed all of these third party websites and do not control and are not responsible for these website or their content. If you decide to access any of the third party websites linked to this websites you do so entirely at your own risk.

Data Protection

We will only use the information that we collect about you lawfully (in accordance with the data protection act, 1998). We will not email you in the future unless you have given us your consent. We will not pass your email address to other traders.